Went to the hotel for 2 days stay with family, came back in 1 day. While the hotel has amazing rooms and amenities it lacks basic sense in service.
I asked for a plate and they took 20 minutes to deliver plates to room. When i asked for glass they brought 2 paper cups after 20 minutes. when i requested that i need a glass they brought me cups for tea after 25 minutes.
the air circulation in the room is poor, i cannot feel any air movement in the room where i slept on the bed courtesy of poorly designed ventilation ducts. they have kept a single duct for exhaust and positive flow. i had to go to market to get a small fan so that i can sleep. the temperature is not a problem its nice and cold but no air movement. i did see another room but same issue. the fan speed is less and it cannot be recified from BMS.
an advice for the hotel try to cover the pool with a flexible shade.
Reviewed by RishiJaveri a TripAdvisor traveler United Arab Emirates 21st July 2021
"Amazing hotel Fantastic Stay"
Thanks to Qamar at the reception she was very helpful and supportive and very professional
Been staying in Albandar Rotana Greek for 6 months , Absolutely loved this place , good food , amazing stuff , Definitely recommend this place to U.S Market
Reviewed by TWCHOLIDAYS a TripAdvisor traveler New York 18th July 2021
I like the hotel and stuff specially qamar was amazing and very helpful well santosh and dawda and moses was great too they help me with everything, in the breakfast someone Lebanese was great too but i forgot his name, im really happy with this stay definitely come back soon
Reviewed by Hasansfr a TripAdvisor traveler 18th July 2021
"Very comfortable stay with a 5 star rating"
Very luxurious rooms, good breakfast, extended timings of the fitness club. There was actually no flaw except that the entrance of the basement parking was narrow. The room service, breakfast was fast .
Very clean hotel with beautifully done up rooms and bathrooms
Reviewed by Myush a TripAdvisor traveler United Arab Emirates 12th July 2021
We stayed there in Rotana Dubai Creek in April 2021 for the whole month. Absolutely loved this place, it has new and modern appartments, really nice food in the restaurants and amazing staff. People who work there are super respectful and caring, they make you staying there the most comfortable. Definitely recommend this place!
Reviewed by Ole a TripAdvisor traveler Russia 8th June 2021
"Smooth and pleasant stay"
- Service met my expectations throughout.
- Very good selection of breakfast items at both Salt and Pepper buffet and Vanilla lobby lounge
- Room was comfortable and functional, and all appeared to be in working order
- Pool deck was fantastic. The pool was just what I needed after a long day and the views were amazing. I only wish it was open later in the evening, but I understand there may be staffing limitations related to this request.
Reviewed by Max M a TripAdvisor traveler 6th June 2021
"Lovely hotel and great staff"
Beautiful decorated hotel!! Nice room with a lot of space and good bed! The food is great in the restaurant and also at the pool. The most wonderful thing we experienced in this hotel was the wonderful service!! The staff did everything we asked for and more!!
They surprised me with a very nice birthday cake at my room!!
We certainly come back her!!
Thanks Hafaz and staff!!
Reviewed by Linda M a TripAdvisor traveler The Netherlands 29th May 2021
A big Thank you to the whole Rotana creek team
Special big Thank you to Receptionist AbdelRahman, Hafiz and Mayada
At the Italian restaurant Abdullah and bell captain Dawda for their genuine smile, warm welcome and satisfying all needs very professional
Keep the good work
Reviewed by Wex a TripAdvisor traveler Egypt 28th May 2021
I stayed in the horel for one night with my family. Nice location over looking a beautiful waterside creek. Helpfull staff. Close by Dubai Airport . Great scenery for Dubai City Great choice for a great value. I recommend it highly.
Reviewed by Moien a TripAdvisor traveler Texas 25th May 2021
Al Bandar has been my favourite hotel since 2018 when it first opened . The welcome and service was excellent then and is still the same now.
From the moment Moses and team (too many names to mention but you know who you are) welcomed me at the door to the excellent service provided by the front of house team. Big thank you Ahmed Front of house manager for going above and beyond for me . Beautiful upgrade ensured my relaxing break started off well.
Grace also front of house always there asking and checking if everything wass ok.
The room was exceptionally clean. The view of the creek enhanced the whole experience The bed was beyond comfortable which enabled me to have the best sleep.
The breakfast is always great plenty of choice great quality . Elias Fadi and Terill Hospitality manager provided excellent and friendly service.
There are so many people who contributed to making my stay one of the best there to date. Omo at the pool great as always.
An overall big Thank you to all the staff at the hotel always helpful smiling and very easy to converse with . You made my short break exceptional..
As you all know I will be back
Reviewed by Holidayjunky a TripAdvisor traveler United Kingdom 17th May 2021
No negative point Hotels totally new build luxurious clean with receptionist very help full to assist not just for check in but for general info
Hamzeh (Solo Traveler) United Arab Emirates 25th March 2020. Source: Agoda
Exceptional Good: موظف الاستقبال المصري محمد قمة في الذوق والاحترام وجميع افراد طاقم الاستقبال ، بالاضافة الى نظافة المكان وحسن الاستقبال والضيافة
Nasser Saudi Arabia 23rd March 2020. Source: Booking.com
Fabulous and the pool was awesome Good: We had a lovely room very comfortable. The pool area was lovely and clean and the view was amazing. I did use the pool it was heated and got plenty of sun all day long.We used the Executive Lounge and the nibbles in the afternoon were lovely and in the evening we went back to the lounge between 6pm to 8pm for hot snacks and some lovely deserts and of course some drinks. I could not fault them atom and throughly recommend this Hotel
Bad: We liked everything so no complaints from us
Maureen United Kingdom 23rd March 2020. Source: Booking.com
تجربة مميزة Good: حسن التعامل ومستوى الغرف
Bad: لا شيء
Madhi Kuwait 23rd March 2020. Source: Booking.com
Alles gut Hotel: Wir haben ein Zimmer für drei Personen gebucht. Leider mussten wir erst einmal ein drittes Bett ordern und Bade- und Handtücher für drei Personen.
Aber ansonsten war alles Bestens.
Carolin (City) 22nd March 2020. Source: HolidayCheck
Good Good: Comfort attention and hopitality
Bad: Food service could of been more varied
Jobb United Kingdom 22nd March 2020. Source: Booking.com
Hotel ist zu empfehlen Good: Es war alles perfekt. Sauberkeit, Betten, Frühstück prima. Besonders der Zimmerservice von Imran ist hervorzuheben.
Bad: Der Service im Restaurant „Salt and Pepper“ ist wirklich schlecht. Personal ist total überfordert.
Arup Germany 21st March 2020. Source: Booking.com
Amazing stay with good food and exceptional staff Good: We were upgraded to a creek view suite. Staff were amazing and we received a cake and the room was decorated for our 30th wedding anniversary. We had a Rotana room which was definitely worth it and enjoyed sitting out in the evening with superb canapés and a glass of wine. Breakfast was good with a great selection of delicious food. The hotel was close to the attractions and thoroughly enjoyed walking down the road and onto the water taxi and wandering round the souls. Will definitely return.
Jackie United Kingdom 19th March 2020. Source: Booking.com
Exceptional Good: La chambre, la vue, le dîner en chambre, la piscine
Loic France 17th March 2020. Source: Booking.com
環境不錯 就在運河邊上 早餐比較豐盛 服務員也很熱情
TAO (Business Travelers) China 17th March 2020. Source: Ctrip
Good Good: النظافه والهدوء وموضف الاستقبال المصري الاخ احمد
Bad: سعر الافطار والنادي الصحي كان غالي
Assi Saudi Arabia 16th March 2020. Source: Booking.com
Exceptional Good: عجييييييب ما قول غير ان ولا غلطه ماشاءالله❤️
Aisha France 16th March 2020. Source: Booking.com
Very Good Good: Ruim en toch rustig . Nooit gezien ontbijtbuffet ...
Geert Belgium 16th March 2020. Source: Booking.com